Join our team and be part of a US-based law firm that makes a difference from the beginning to the end of the legal process. The hours for this position are from 8AM to 6PM CST, 5 days a week (including weekends) Key Responsabilities - Answer inbound calls from customers reporting new auto accidents. - Collect essential details for claim setup from various parties, including claimants, policyholders, attorneys, medical providers, insurance companies, and body shops. - Accurately enter claim information into internal system (Modotech) and generate the claim. - Provide reporting parties with claim number, instructions for submitting photos, police reports, and other relevant documents for review. - Open claim features for property damage and/or bodily injury based on information provided. - Upload the FNOL call to the file. - Generate and send letters of acknowledgment once claims are assigned. - Translate for adjusters as needed, including status updates or full recorded statements. If a recorded statement is translated, the phone call must also be uploaded to the claim file. - Upon receipt of police reports: Update any missing claim information, Mail out any pending acknowledgment letters and ask the assigned adjuster with notes indicating the report is ready and advise of any updates made. Skills & Qualifications: - Strong communication and customer service skills. - Excellent attention to detail and data entry accuracy. - Ability to handle multiple tasks in a fast-paced environment. - Understanding and relating to customer frustration. - Experience in an insurance or claims-related role preferred. - Bilingual in English and Spanish Benefits: -Immediate inclusion into payroll from day one (regular payroll). -Legal social benefits (CTS, bonuses, profit sharing). -Career advancement opportunities. -Potential performance bonuses. -Paid holidays and vacation time.-Requerimientos- Educación mínima: Técnico
años de experiencia
Idiomas: Español ,Inglés
Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, care, costumer, cliente